RETURN POLICY
Customers may initiate a return within 30 days of the delivery date. To qualify for a refund, all items must be returned in as-new condition with the original packaging intact. A restocking fee of 15% may apply to eligible returns.
Refunds will be processed using the original method of payment and issued within two weeks following the completion of YCG’s return review procedure. Please note that this process may require several weeks to finalize.
To proceed with a return, please follow the instructions outlined below.
Return Requirements:
- RMA #
- Quote #, PO #, or Order #
- Purchase Receipt
- Shipping Address
- Original Packaging
Please send the item(s) for return to:
YCG, Inc.
2603 Reach Rd, Rear Bldg
Williamsport, PA 17701
You can reach us Monday through Friday from 7:00 AM EST – 3:30 PM EST
Office: (570) 494-1150
Fax: (570) 494-1021
sales@the-ycg.com
YCG, Inc. carries both a parts & labor warranty for any manufacturing defects. This is a normal use warranty and does not include abuse of any kind.