PAYMENT Policy

CONTRACT CUSTOMERS
Customers with a signed annual Service Agreement for 60‑day calibration services. Contract Customers receive Net‑30 terms as long as their account remains in good standing.

NON-CONTRACT CUSTOMERS
Customers without a current Service Agreement. Payment is required before or at the time of service for calibrations, product orders, and support.

ACCEPTED PAYMENT FORMS

YCG accepts the following forms of payment:

• Credit Cards — Pay online or by phone.

• Electronic Check / EFT — Pay online or via direct deposit (remittance required).

• Paper Checks — Must arrive by the invoice due date; returned checks incur a $50 fee.

INVOICES & BILLING INFORMATION

Invoices are sent electronically to the billing email on file.
Faxed or mailed invoices are available for a $10 service fee.

Customers are responsible for keeping billing information current and notifying YCG of any anticipated payment delays.

PAST DUE ACCOUNTS/INVOICES
Accounts with past‑due balances may be suspended until payment is received.
Late fees may apply. Communication is required to request extensions or approval‑related delays.

NET-30 TERMS
Contract Customers automatically receive Net‑30 terms. 

Non‑Contract Customers may request Net‑30 by submitting a credit application.
Terms may be revoked if payment history is not maintained.

IMPORTANT NOTES

• Orders placed after 3 PM are processed the next business day.

• Some customers may be required to prepay for calibration services depending on equipment volume or scheduling.

• Payment receipts are sent to the email address on file unless otherwise requested.

FULL POLICY
For detailed terms, including late‑fee rules and agreement requirements, please review YCG’s full Payment Policy PDF or contact accounting@the-ycg.com.